Terms and Conditions | Clutter Free Service

These Terms and Conditions (“Terms”) govern your access to and use of the website located at and all services provided by Clutter Free Service (“Company,” “we,” “our,” or “us”), including junk removal, hoarder cleanup, attic and basement cleanouts, commercial cleanouts, and post-construction cleanup services throughout New York City.

By accessing our website, requesting an estimate, scheduling a service, or otherwise engaging with Clutter Free Service, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, you should not use our services.

Scope of Services

Clutter Free Service provides professional cleanup and removal services tailored to residential, commercial, and property management needs across NYC. Our services include, but are not limited to, junk removal NYC, hoarder cleanup in New York, estate cleanouts, attic and basement cleanouts, foreclosure cleanups, and post-construction debris removal.

Each project is unique, and the scope of work is determined based on the condition of the property, volume of materials, accessibility, safety considerations, and client requirements. While we strive to complete all agreed-upon services thoroughly, certain limitations may apply due to structural conditions, hazardous environments, or legal restrictions.

Estimates, Pricing, and Scope Adjustments

Clutter Free Service provides free estimates based on initial descriptions, photos, or on-site evaluations. These estimates are intended to give a reasonable projection of cost for NYC junk removal and cleanup services.

Final pricing may vary if actual conditions differ from the original assessment. This may include, but is not limited to, increased volume, hidden debris, restricted access, additional labor requirements, hazardous materials, or extended project time. In such cases, we will make reasonable efforts to communicate any pricing adjustments before proceeding.

Clients acknowledge that all estimates are non-binding until the scope of work is confirmed at the time of service.

Scheduling, Access, and Site Conditions

Service appointments are scheduled based on availability and confirmed with the client in advance. Clients are responsible for ensuring that the property is accessible at the agreed-upon time, including providing entry, parking access, and any necessary permissions.

Delays caused by inaccessible properties, unsafe working conditions, or inaccurate job descriptions may result in rescheduling, additional labor charges, or cancellation of service. Clutter Free Service reserves the right to adjust scheduling windows due to traffic, weather, or job complexity, and will communicate any significant delays when possible.

Client Responsibilities and Pre-Service Preparation

Clients are responsible for removing or clearly identifying any items they wish to retain prior to the start of the cleanup. This includes valuables, legal documents, personal items, or sentimental belongings. Clutter Free Service is not responsible for items that are removed during the cleanup process if they were not properly identified in advance.

Clients must also disclose any known hazards, including biohazards, mold, pests, chemicals, sharp objects, or structural concerns. Failure to disclose such conditions may result in additional fees, service delays, or refusal to complete the project.

Payment Terms and Billing

Payment is due upon completion of services unless otherwise agreed in writing. Clutter Free Service accepts multiple forms of payment, which will be communicated during booking.

For larger or more complex projects, a deposit may be required prior to the start of work. Failure to make timely payments may result in late fees, service refusal, or collection actions as permitted by law.

All payments are considered final once services have been rendered, except in cases where a written agreement states otherwise.

Cancellations, Rescheduling, and No-Show Policy

Clients may cancel or reschedule services by providing reasonable notice. However, cancellations made with insufficient notice or missed appointments may be subject to a cancellation fee, particularly for large-scale cleanouts or reserved time slots.

Clutter Free Service reserves the right to cancel or reschedule services due to unsafe conditions, weather events, or unforeseen operational issues.

Disposal Practices and Environmental Compliance

Clutter Free Service is committed to responsible and environmentally conscious disposal practices. Items collected during junk removal and cleanup services in NYC are sorted, with efforts made to recycle materials and donate usable items whenever feasible.

However, not all items are eligible for recycling or donation. Disposal methods are determined based on local regulations, facility availability, and the condition of materials. Certain items requiring specialized handling may incur additional charges.

Hazardous Materials and Restricted Items

Clutter Free Service does not handle certain hazardous or regulated materials unless explicitly agreed upon in advance. These may include chemicals, medical waste, asbestos, flammable substances, or other dangerous materials.

If such items are discovered during a project and were not disclosed beforehand, we reserve the right to pause or terminate the service until proper arrangements are made.

Limitation of Liability

Clutter Free Service is licensed and insured; however, by using our services, you acknowledge that cleanup and removal work involves inherent risks. While we take reasonable precautions to protect property, minor incidental damage may occur during large or complex cleanouts.

To the fullest extent permitted by law, Clutter Free Service shall not be liable for indirect, incidental, or consequential damages, including loss of use, loss of property value, or business interruption.

Indemnification

You agree to indemnify and hold harmless Clutter Free Service, its employees, contractors, and affiliates from any claims, damages, or liabilities arising from your failure to disclose hazards, provide accurate information, or comply with these Terms.

Website Use and Intellectual Property

All content on the website, including text, images, branding, and design, is the property of Clutter Free Service and is protected by applicable intellectual property laws.

You agree not to reproduce, distribute, or misuse any content without prior written consent. Unauthorized use of the website may result in legal action.

Privacy and Data Use

Your use of our website and services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in that policy.

Service Refusal and Termination

Clutter Free Service reserves the right to refuse, suspend, or terminate services at any time if conditions are deemed unsafe, unlawful, or beyond the agreed scope. This includes undisclosed hazards, hostile environments, or non-compliance with these Terms.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York. Any disputes arising from the use of our services shall be resolved in accordance with applicable local laws.

Where possible, both parties agree to attempt to resolve disputes informally before pursuing legal action.

Changes to Terms and Conditions

We may update these Terms periodically to reflect changes in our services, policies, or legal requirements. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated Terms.

Contact Information

For questions regarding these Terms and Conditions, please contact:

Clutter Free Service
Website: https://clutterfreeservice.com/
Phone: 718-247-9876
Address: 209-80 45th Dr, Bayside, New York 11361